How it Works!

We craft themed party settings by selecting all the elements that allow us to create a cohesive aesthetic look. We often hand-craft many of the party props to achieve a "one-of-a-kind" look. Our rentals consist of themed settings. We do not rent individual items but the whole setting. We set everything up and breakdown. 

We will set everything up for you either the morning of the party or the day before depending on your request and our availability. 

The space designated for the setup needs to be free of furniture and clean at the time when we arrive. We will not be responsible for moving furniture.

Everything included in the setting must be returned in the same good condition as it was received, and it will be picked up as soon as the event ends. Any damaged items will need to be replaced. 

We are responsible for disassembling our setting and picking it up only. Please be aware that we do not clean up party trash.

Please visit the costs and add on section for a detailed price list

 A $100 damage deposit is required to provisional book an event. This deposit is in addition to any package’s price and serves as collateral against any damages assessed, if any, at time of breakdown and pick up. The deposit also provisionally secures the date and time. In order to confirm your event, a contract must be signed along with the deposit. Terms and conditions are found within the contract. 

The deposit will be refundable the day of or the next day of breakdown after our pickup, unless damages have been sustained and detected to the equipment. The event's balance must be paid in full 14 days PRIOR to your event. Failure to pay 14 days prior will result in cancellation of your party and forfeiture of your deposit, unless prior arrangements have been made.

 Your party is not completely booked until your balance has been paid in full and the contract has been signed. You may add additional tents if they are available but we will not refund for a cancellation of an event within 14 days under any circumstances. 

  We do not ship our party rentals. We come to your place, set it up and breakdown. Unfortunately, you cannot pick up our rentals. In order to guarantee safeness and ensure that our settings look exactly as we envisioned it when styling it, we bring everything to your place and set it up. 

  Please have the glamping space clear before our team arrives to setup. If there is any furniture to be moved, please do so in advance of our arrival for set up. Our team will not be able to help you move furniture around due to liability and safety for our staff. 

     The assembled tent base of each tent is approximately 4 square feet in width which extends closer to 6ft in length when the tray table is placed on the floor in front of the mattress.

Usually, sleepover setups take me about 1 to 2 hours, again depending on your event size. Disassembling usually takes us about 1/2 hours. Sometimes, there are special circumstances that might make the setup take longer, such as furniture arrangements or last-minute location change or stairs. 

No. Our teepees are for indoor use only. 

No thank you! We ask that you please leave that up to us. We make sure everything is sanitized and washed upon return. We wash the linens with Lysol disinfecting detergent with an additive that kills viruses & bacteria and dry on a high heat setting. We spend a lot of time disinfecting all the other items like tray tables, tent poles, lighting and lanterns. 

If you believe the service our staff has provided for you and your guest is excellent and they went above and beyond, please let us know. Tips are not required but always appreciated.

Any damaged or stained property will result in loss of security deposit and/or replacement costs of equipment. A $25 cleaning fee may be added for each item. 

You have until 14 days prior to the event to cancel and receive your $100 deposit refund. If canceled after the 14 days of event regardless of reason, you will forfeit the $100 deposit. If you would like to change your date, we will work with you to try and accommodate the new date. Our goal is to make you and specially your children happy by having the most unforgettable experience without the added stress for parents!  

We ask that you treat the tents and equipment with care, as if it were your own. We understand that children will eat snacks in the tents/on the trays however, in order to avoid accidents and upcharges due to staining and soiling, we respectfully ask that food and drinks are not to be consumed inside the teepee and that any nail varnish that may have been applied is completely dry. 

Sugar Plum Sleepovers requires that the designated tent area be clean and cleared of furniture prior to our arrival for set up. We will not move furniture to make room for your event due to liability reasons and safety of the staff. 

Yes, we do not provide pillows to sleep nor sleeping blankets due to hygiene reasons. The throw blanket provided is for decorations purposes. We suggest providing additional blankets or sleeping bags.